Please become familiar with our salon policies. We are implementing these to ensure the smooth running of our salon. You have booked our time, and our time is valuable. 

T&Cs

All prices shown on our marketing materials and online are subject to change at ANY time.

By booking with us you agree to our T&Cs and salon policy's.

Client Etiquette

We ask that you please aim to arrive 5-10 minutes early for your appointment. We are very efficient at what we do and only allow a certain amount of time for each treatment. If you are running late, please phone ahead, even if it is only 5 minutes. We are a busy salon and will always accommodate our clients to the best of our ability. It is important to us to be able to provide quality treatment to all our clients, and if you are running late, it makes it very difficult for us to do this. We appreciate your understanding if the appointment needs to be rescheduled so that we can provide you with a quality treatment.

No Show Policy

If you miss your appointment or cancel it within 1 hour of your booking, it will be flagged as a no-show. If your appointment is classed as a no-show, the total treatment price (100% of your treatment cost) will be incurred and charged to your account.

No-shows and late cancellations are detrimental to small business like us, so we appreciate your understanding with this.

Cancelation Policy

If you wish to cancel, reschedule, or alter your appointment, we ask that you give us at least 24 hours' notice. This includes changing the type of treatment or the amount of treatments you're having. Doing so within 24 hours prior to your appointment will incur a 30% fee of the total treatment price.

Confirmation Policy

We will send you an appointment reminder via Fresha, our online booking system, 24 hours prior to your appointment. It is a requirement that you enter and store your card details securely through Fresha-pay to confirm your booking.

Fresha-pay is facilitated by Adyen, which is a secure, global online payment platform. Fresha itself is PCI (Payment Card Industry) compliant, as required by Australian law. Other companies such as Uber, Spotify, McDonald's, Etsy, and booking.com also use this payment platform.

This is a requirement of Urban Wax & Beauty to help reduce no-shows and late cancellations. Also, if you happen to forget your card on the day of your appointment, we will be able to take payment using your stored card details- easy. 

If your appointment has not been confirmed the day prior, we will give you a courtesy call to confirm.

If your appointment has not been confirmed by the morning of your booking, we will (where possible) replace it with another appointment. We have a high volume of clients wanting appointments who are left disappointed when we cannot fit them in. 

LEARN MORE ABOUT PCI COMPLIANCE

LEARN MORE ABOUT ADYEN

LEARN MORE ABOUT PCI DATA SECURITY STANDARDS

Under 18 Policy

Anyone under the age of 18 wishing to have a treatment is required to have parental consent. Intimate waxing, such as Brazilians, however, can only be carried out on persons 18 and over. We require the parent to come into the salon to fill out our parental consent form; if needed, this can be done prior to your treatment day. The parent needs to state which treatments the child can and/or can't have.